As a certified Shopgate Partner you have access to a number of support options.
During your onboarding process you should have been invited to the Slack workspace Shopgate Partners.
- Use the public channels #support-en and #support-de to ask common questions and get help from other developers as well as Shopgate support engineers.
- Private channels for your organization are available to discuss issues around specific projects you are working on.
Ticket-based support is available through our help desk system.
You can ask general questions using our support email address: firstname.lastname@example.org