As a certified Shopgate Partner you have access to a number of support options.


During your onboarding process you should have been invited to the Slack workspace Shopgate Partners.

  • Use the public channels #support-en and #support-de to ask common questions and get help from other developers as well as Shopgate support engineers.
  • Private channels for your organization are available to discuss issues around specific projects you are working on.


Ticket-based support is available through our help desk system.


You can ask general questions using our support email address: